PRIVACY POLICY
Last Updated: December 2025
Raven Creations is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This policy explains how we collect, use, and safeguard your data in accordance with South African POPIA regulations.
1. Information We Collect
We may collect the following information when you place an order, contact us, or interact with our website:
-
Full name
-
Contact information (email, phone number)
-
Delivery and billing addresses
-
Payment details (processed securely through third-party providers)
-
Order history
-
Website usage data via cookies
2. How We Use Your Information
Your information is used to:
-
Process and fulfill orders
-
Communicate order updates or delivery details
-
Improve our products and website experience
-
Respond to customer enquiries
-
Comply with legal requirements
3. How We Protect Your Data
We use secure servers, encrypted payment gateways, and controlled internal access.
Only authorized team members have access to personal information, and only for legitimate business purposes.
4. Sharing Your Information
We do not sell or share your personal information with third parties except for:
-
Trusted delivery partners (for shipping your order)
-
Secure payment processors
-
Legal requirements (if necessary)
5. Cookies
Our website uses cookies to improve browsing experience and gather analytics. You may disable cookies in your browser settings.
6. Your Rights
You may request to:
-
Access your personal information
-
Update or correct your details
-
Request deletion of your data (unless legally required to keep it)
7. Contact Us
For privacy-related concerns, contact us at: